Refund & Return Policy

Last Updated: 2025

At Stenix Tools, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

1.1. Returns are accepted within [Number] days of receiving the product.
1.2. The item must be unused, in original condition, and in its original packaging.
1.3. Proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

2.1. Customized or special-order items.
2.2. Used, damaged, or incomplete products.
2.3. Clearance or final sale items.

3. Return Process

3.1. To initiate a return, contact our support team at [Your Email] with your order details.
3.2. Our team will provide return instructions and shipping details.
3.3. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Policy

4.1. Refunds are processed once the returned item is received and inspected.
4.2. Approved refunds will be issued to the original payment method within [Number] business days.
4.3. Shipping charges are non-refundable.

5. Exchange Policy

5.1. If you received a damaged or defective product, we will replace it at no extra cost.
5.2. Contact us within [Number] days of delivery to request an exchange.

6. Cancellations

6.1. Orders can be canceled within [Number] hours of purchase if they have not been shipped.
6.2. Once an order has been processed, it cannot be canceled, but you may request a return after delivery.

7. Contact Us

For any return or refund inquiries, reach out to us at:
Email:info@stenixtools.com
Phone: [Your Phone Number]
Website: [Your Website URL]

By making a purchase from Stenix Tools, you agree to this Refund & Return Policy.